Review Details

I had the 15K maintenance done on my Yukon XL at your Little Falls GMC branch. The service section informed me that the 15K maintenance cost was $359 for cars and $369 for trucks. However, when I received the invoice, the total was $479. I pointed out that this was $100 more than expected and asked them to review the charge. They explained that they had added an extra $100 for a large SUV. When I checked the service document and the invoice they gave me, there was no mention of this $100 extra charge. In fact, the service section consistently stated that the 15K maintenance for trucks was $369, with a note of a $10 extra charge for small cars and trucks. Nowhere did it mention an additional $100 for larger SUVs. The document they provided does not include any statement about this extra charge. Apart from this, there were two recalls on the car, and I was left without a vehicle for 1.5 days. I had to commute to work and home using Uber. While I didn't even ask for a loaner car from you, you charged me an extra $100. I will not be choosing your service again.